Few steps to repair/replace your damaged luggage

Fill in the "Lost&Found" form

Request the "Lost&Found" form from the airline and fill it out

Check to have all the documents

In addition to the damage report and the form, you will need the airline ticket and the baggage tag

Send us your request

Enter your email in the support area, we will send you instructions to complete the support request.

Some doubts?

Below you will find the answers to the most common questions.

Enter your email to request assistance.
We will send you the answer immediately


Frequently Asked Questions

  1. You should go at the Lost and Found office and make a regular complaint of the damage.
  2. You will be given a form to fill and sign.

  1. You should have the baggage label and the flight ticket.
  2. You should have the flight ticket.(boarding pass, electronic ticket, flight reservation, etc..)

  1. You should contact the Airline Company within 7 days from your arrival in order to make regular complaint.
  2. Beyond 7 days it will not be possible to ask for assistance.

You should inform the operator about your hurry as soon as possible. The operator will give you the right advise according to the situation.

  1. First of all you need to be sure that the product is original.
  2. After that is due to the airline company to decide the ways fot the baggage sostitution or repair.

If for example you have travelled with underwater equipment bag, baggage for sport equipment, luggage for electronical equipment, wheelchairs for people with disabilities, baggages for musical instruments,etc. you should contact directly the Airline Company that will give you back the refund for your damaged baggage.

Yes, by entering your email in the “Support” section you will receive an email with the link to connect to the request form.